ComplyPing FAQ Draft
Q: How does ComplyPing help with SEBI's uptime reporting requirements?
A: ComplyPing automatically logs your system uptime and generates audit-ready reports that align with SEBI's technical standards. If an outage occurs, the platform records the exact downtime duration, providing you with the precise data needed for your mandatory compliance filings.
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Q: Where is ComplyPing's monitoring data stored?
A: All monitoring data and logs are stored securely on AWS servers located within India (ap-south-1, Mumbai). This fully satisfies SEBI’s strict data localization and hosting mandates, ensuring your operational compliance records never leave the country and are always audit-ready.
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Q: Can we use ComplyPing to monitor third-party broker APIs?
A: Yes. ComplyPing allows you to set up continuous ping intervals for any third-party broker API or execution gateway you integrate with. You will receive instant alerts via WhatsApp, SMS, or email the moment an API endpoint fails, minimizing your regulatory and operational risk.
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Q: How does ComplyPing handle alert latency during critical market hours?
A: We run multi-region monitoring checks every 60 seconds to ensure high availability. Alerts are dispatched instantly through redundant SMS and WhatsApp gateways, ensuring your compliance officer is notified of any critical system failure within seconds of detection during market hours.
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Q: Does ComplyPing store sensitive client financial data or credentials?
A: No. ComplyPing only monitors system availability, API endpoints, and response times. We do not access, collect, or store any sensitive client financial data, trading credentials, or personally identifiable information (PII), keeping your setup fully compliant with SEBI's cybersecurity frameworks.